Do you have a question?

No, but in addition to Zagreb, where our main facility is located, you can have your examinations with leading specialists in Split, Sarajevo, and Budva.

You can reach Svjetlost Eye Clinic by trams 1, 9, and 17. Please get off at the Heinzelova station, which is a few minutes’ walk from the clinic.

If you have called outside business hours and have an emergency, please stay on the line so we can provide you with timely medical assistance.
Emergencies include sudden vision loss and eye injury.
For all other inquiries, please contact us using the inquiry form.

Our team will contact you as soon as possible. Thank you for your trust and have a pleasant day.

Svjetlost Eye Clinic in Zagreb is open Monday through Thursday from 8:00 AM to 8:00 PM, and Friday from 8:00 AM to 6:00 PM. The clinic is closed on weekends and holidays.

Appointments are required so we can secure your time slot and dedicate sufficient time to each patient. Please schedule your appointment in advance by phone, email, or online form.

Please arrive precisely at your scheduled time, as all appointments are pre-booked. Unfortunately, we cannot accommodate earlier arrivals due to our fully booked schedule.

If you are running late, please kindly notify us. You will be examined, but you may need to wait briefly upon arrival.

Certainly, please notify us in advance if you are unable to attend.

Waiting time depends on appointment availability and the type of procedure. An examination can usually be scheduled within a short timeframe, while surgery may require a wait from several hours to several weeks. If the lens is already available at the Clinic, the wait is short. If the lens needs to be ordered, it is ordered first, and we will contact you once it arrives.

Svjetlost Eye Clinic is a private clinic and we do not perform examinations and procedures with HZZO referrals. Examinations are conducted privately by appointment.

A health insurance card is not required for the examination.

At Svjetlost Eye Clinic, ocular ultrasound is used as part of ophthalmological diagnostics. Svjetlost Eye Clinic specializes in ophthalmology and does not perform CT scans, general ultrasounds, or color vision tests (anomaloscopy).

No, the examination is completely painless.

Since your pupils will be dilated during the examination, it is not recommended that you drive after the examination, as your vision will be slightly blurred. Therefore, it would be advisable to use public transportation.

Our clinic has a waiting room on the ground floor where you can wait until your vision clears.

If you have previous medical records, you may bring them for your examination.

Yes, an escort is welcome. During the examination, your pupils will be dilated, which may cause temporary blurred vision. Therefore, it is advisable to come accompanied.

Pets are not allowed inside. As an exception, service guide dogs accompanying persons with disabilities are permitted, in accordance with applicable regulations.

You can come to the examination with makeup and false eyelashes, but it is recommended to come without eye makeup.

A professional opinion requires an examination so we can provide accurate information.

A child is never too young for an ophthalmological examination; quite the opposite. While vision is developing, disorders can and must be treated to ensure the normal development of a child’s eye and vision.

The decision to undergo vision correction is your personal choice. If you wear glasses or contact lenses, you are welcome to come for an examination so that we can assess your condition and recommend the best solution.

The examination price applies to both eyes, while surgical procedures are charged per eye.

Payment is made after the examination or procedure has been completed, or earlier upon quotation.

Payment is possible in cash or by card (all types, single payment). Installment payment is available for amounts over €130: up to 12 interest-free installments for Zagrebačka banka, PBZ, and Erste bank cards, and for Diners cards up to 12 or 24 installments depending on the amount. International patients cannot pay by card in installments. Note: procedure prices are per eye, and discounts are not cumulative.

We work with many insurance companies including Croatia, Uniqa, Triglav, Grawe, Wiener, and Allianz.

We do not offer discounts on examinations.

Svjetlost Eye Clinic offers free parking for all its patients. The parking is open-air, not a garage, but it is always available.

Access to the parking lot is available directly from Heinzelova Street, to the right of the Clinic’s main entrance, through the passage with a ramp.

There is a security guard at the entrance to the Clinic who will raise the barrier if it is down.

Bicycle parking is available in front of the clinic.

Yes, the clinic is accessible to persons with disabilities, and we can provide wheelchairs for patients if needed. All patients are welcome and treated with respect, including LGBTQ+ individuals. For our youngest patients, we also have a children’s corner.

Yes, at Svjetlost Eye Clinic, we have both an elevator and stairs.

On the day of surgery, you will stay in the clinic for 2 to 3 hours before returning home. A mandatory follow-up visit is required the next morning.

At Svjetlost Eye Clinic, we do not offer accommodation services, but we can provide you with a recommendation.

Sunglasses do not need to be worn at home. It is recommended to wear them in daylight and when going home after surgery.

No. Although we would gladly help, we do not operate on animals.