Privacy policy and personal data protection

Special Hospital for Ophthalmology Svjetlost (“Svjetlost”) publishes this Privacy Policy with the aim of protecting personal data that is provided to us through the website svjetlost.hr and related Svjetlost pages on social networks. Please read this Privacy Policy carefully to clearly understand how and why we collect, use and protect your personal data.

Svjetlost processes personal data in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR) and the Act on the Implementation of the General Data Protection Regulation (Official Gazette 42/18).

Providing your personal data is voluntary. Access to the website svjetlost.hr is free, and users are not required to register. We collect personal data so that we can process your requests for appointments at Svjetlost as efficiently as possible, respond to your inquiries, and inform you about existing and new content and services that we provide independently or in cooperation with our partners.

You provide us with your personal data for review and use when filling out the “online booking form” on the website svjetlost.en or the official Svjetlost pages on social networks, when signing up for the newsletter, by sending an inquiry by email to [email protected] or [email protected] or by signing up for prize competitions on Svjetlost’s social network pages.

On our website or related Svjetlost pages on social networks, when filling out the “online booking form”, registering for the newsletter or during correspondence by email or other electronic communication channels, and when participating in online prize competitions, you may be asked to leave us your first and last name, email address, telephone number, date, place and year of birth, place of residence and your current prescription.

We never collect more data than is necessary for a specific purpose.

We may use the data we collect to:

• personalize your user experience and deliver to you the type of content or service you are most interested in
• improve the functionality of our website and social networks in order to improve the quality of content and services
• respond to requests and inquiries faster and more helpfully
• better administer promotions, contests, surveys or other similar content
• get feedback on the quality of our services
• process your appointment request and confirm your booking
• answer your questions and provide the information requested

We apply appropriate technical and organizational measures to protect personal data in order to prevent unauthorized access, modification, disclosure or destruction of data. This includes data encryption in transit (SSL/TLS protocol), internal access control, regular security reviews and contractual data protection obligations towards all processors. Unauthorized attempts to access or change data on the svjetlost.hr page are strictly prohibited and subject to legal sanctions.

Yes. Cookies are small text files that a site stores on your computer or device to remember your settings and preferences and collect analytical data about site usage.

We use the following categories of cookies:

• Necessary cookies are essential for the proper functioning of the site and cannot be switched off. They do not collect personal data for identification purposes, and without them the site cannot function properly. The legal basis for their use is legitimate interest.
• Analytical and marketing cookies help us understand how visitors use the site – which pages they visit, how long they stay, and what devices they use. We use this data only in aggregated, anonymized form to improve the. Marketing cookies: we use this data to recognize visitors across the site so we can show relevant ads and measure the effectiveness of our campaigns.

You can give, refuse or change your consent for cookies at any time via the banner that is displayed when you first visit the page or via the “Cookie settings” button available at the foot of each page. The choice you make is remembered for 365 days.

If you do not want your computer to receive cookies from the svjetlost.hr website, you can disable them by selecting this option in your Internet browser by clicking on Tools-Options. In this case, some of the features of our website responsible for a better user experience may not function properly.

Our website may contain links to other websites. Once you have left our website using these links, we cannot be responsible for the protection of any data you may leave when visiting those websites. Therefore, they are not covered by this privacy policy. Please read the privacy policies applicable to those websites. In order to protect the integrity of our websites, we welcome feedback on any violations of your privacy on those websites.